The Challenge

Have you ever sat down in a class room and had a brief moment of clarity? A moment where all the pieces seemed to fall into place. These moments are fleeting, and the more you try to focus on that sensation the harder it is to regain. However, if you give it over to your subconscious to puzzle over, you start to unlock pieces of the puzzle step by step. This is how it was when I first learned of Mr. Biv.

I had a feeling like this when I first learned of Mr. Biv in Prof. Young Son's management class in Baruch College. Mr. Biv is an acronym first used by the Ritz Carlton hotel to explain what problems they watch out for in their hotels. The five ways that poor operations can ruin a business are:

• M - Mistakes
• R - Reworks
• B - Breakdowns
• I - Inefficienies
• V - Variences

I've made it a point to expose and fight Mr. Biv ever since. I can't do it alone however, so I hope you'll join me for the ride. This blog is part of course requirements in my Business Policy class with Professor Kurpis, but I hope it will evolve into something more.